Responsible Gaming

Sokabet is committed to Responsible Gaming. We are dedicated to make gaming as an enjoyable leisure activity and provide an enjoyable betting experience to all involved parties. The majority of players enjoy the entertainment and gaming services we provided but for some people gaming may stop being a harmless leisure activity and become a problem. Sokabet has a series of measures for responsible betting which allow customers to limit their spending and it is a mature way of ensuring all involved parties stay in control.

Stay in Control, It's Only a Game

We believe that gaming should always be an enjoyable activity and our customers can have fun from betting. Please kindly remember these following tips, it may help you to keep in control and make sure gaming will not become a problem.

1. Only place bets with amounts that you can afford to lose.

2. Gambling should be entertaining and not be seen as a way of making money.

3. Bet sensibly and never chase your losses.

4. Keep track of the time and amount you spend.

5. Balance gambling with other activities. Think about if you are still having fun from betting if gaming is your only entertainment.

6. Take regular breaks from gambling. You can use your self-exclusion option and our well-trained staff will call you to confirm your decision.

7. Don’t gamble when under the abnormal conditions such as alcohol or when you’re upset.

Getting Help

Sokabet believes that the majority of players enjoy the experience of betting in a responsible manner. However, a small number of players might have a harmful impact from gambling.
If you or someone you know has a gambling problem we advise you to consider assistance from the below recognised organisation:

Betting problems might have a negative impact on the player’s friends and family. If you are concerned that one of your friends or family members has gambling issues, the following are some signs of such issues:

1) Uncontrolled spending
2) Lying about gaming behavior
3) Constantly borrowing money or even stealing
4) Lost interest in hobbies or has abnormal situations
5) Neglects work or studies

In cases such as the above or other special cases, we highly recommend you have the courage to contact and seek help from your Friends and Family. Sharing about the problems can help you get the correct guidance and emotional support.

If you need to talk with somebody about the betting problem, you can contact our Customer Care. Our agents are available to help guide you through the issues you may be facing. 

You may reach out to us at the below-mentioned details
1) Live Chat
2) Email: [email protected]

Tools to help you
Self exclusion 

a. What is Self Exclusion?

Sokabet provides a Self-Exclusion option that allows players to close their account for a specified period temporarily. During this period, players cannot bet or play games, although players can still log in to withdraw any remaining balance. Please be noted that accounts cannot be re-enabled until the time period is concluded.

b. How to apply for self Exclusion 

Please find a detailed explanation attached to the link below
https://Sokabet.pleased.com/knowledge-base/article/3238

c. I want to close my account

If you would like to have your account closed or deactivated, kindly contact our Customer Care for help. Customer Care will proceed with an identity verification process, after which your request will be forwarded to the relevant department.

Restrictions of Minors

It is against the law for those under the age of 18 to gamble, and Sokabet takes its responsibility to prevent underage gambling very seriously.

Players who are below the age of 18 are prohibited from gambling.

We have measures to refuse under-age betting. Each person who wants to sign up for a new account at Sokabet must tick the box ensuring they are over 18 years old. The registration will be rejected if they do not tick the box.

Each person should fill in detailed personal information including name, date of birth, address to make sure that the person is over 18 years.

The payment services of Sokabet are based on mobile money. Players have to be aged 18 or above to register such services and they must have a valid national ID card.

Other suggestions in order to avoid having minors from gambling at Sokabet:

a) Do not share details such as: username, password, among other sensitive information.

b) Lock your computer with a password if you are using a public or shared computer.

c) Enlighten your kids on any potential risks concerning gambling.

Use Websites Filtering software. There are a number of third party applications that you can use in order to monitor or restrict access to the internet:

a) Net Nanny (www.netnanny.com): a general blocking software that protects children from accessing inappropriate web content. Also available for iOS and Android devices.

b) CYBERsitter (www.cybersitter.com): a filtering software which allows parents to choose which websites to block.

c) GamBlock (www.gamblock.com): a specific blocking software for gambling websites. Also available for Android devices.

Problem Recognition

Sokabet believe the majority of players enjoy the experience from betting in a responsible manner. However, for some reason, a small number of players might have a harmful impact from gambling. By answering such self-assessment questions below, it will help you consider if you have a problem:

1. When you lose money, do you feel lost or depressed?

2. When you lose money, do you want to gamble again to win money back ASAP?

3. Do you run out of all money on betting in your account?

4. Have you borrowed money from others and spend on betting?

5. Have you lost interest in your family, friends or hobbies because of betting?

6. Do you ever feel suicidal because of betting?

Self-Exclusion

Sokabet’s Self-Exclusion option allows players to close their accounts for a specified time period. During this period, players will not be able to bet or play games, although players can still login to withdraw funds. As per Sokabet’s risk management procedures, balance will not be withdrawable if it has not been previously staked.

Self-exclusion placed on accounts will not be lifted by Sokabet until the exclusion period willfully selected by the user naturally elapses.

Also, users who have opted for self-exclusion are prohibited from creating new Sporty accounts during the self-exclusion period.

Any account found to have been created during the self-exclusion period, will be closed immediately without recourse to the user.

Friends and Family

Sokabet believes betting problems might have a negative impact on the player’s friends and family. If you are concerned that one of your friends or family members has gambling issues, the following are some signs of such issues:

1. Uncontrolled spending

2. Lying about gaming behavior

3. Constantly borrowing money or even stealing

4. Lost interest in hobbies or has an abnormal situations

5. Neglects work or studies

In cases such as above or other special cases, we highly recommend that you have the courage to contact us and to seek help.